Microsoft Dynamics 365 for Customer Services

Microsoft Dynamics 365 for Customer Service helps organizations to deliver faster, more personalized service and adds value to customer interaction. It empowers the organizations to satisfy diverse consumer demands and productivity with effortless supporting experience and knowledge.

Dynamics 365 Customer Service empowers service agents with the right tools to deliver an amazing customer experience from a unified service desk. Dynamics 365 delivered as SaaS in the cloud and can also be deployed independently or integrated seamlessly into the other Dynamics 365 applications.

Omni-channel

The multi-platform unified system that helps agents and customers to share knowledge, integrate and provide seamless end-to-end service desk solutions wherever they work.

Customer Self-Service and Communities

The customizable online support portal provides a searchable knowledgebase that delivers consistent answers to service questions and product or service information.

Agent Enablement

It gives your agent a single unified experience that helps them provide service more quickly from any device.

Knowledge bases

Gives customers information, knowledge, and training at their fingertips, whenever and wherever required. It makes knowledge transfer very easy and independent.